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This webinar explored how Michigan is rolling out one of the most ambitious AI-driven citizen experience systems in the country—designed to unify services across agencies while preserving the autonomy each department needs to manage its own priorities.

This solution integrates directly with MiLogin, the state’s secure single sign-on system, allowing residents to access AI-powered services across multiple agencies through one familiar portal. You'll hear directly from the team that designed, pitched, and won the solution—Google Public Sector, BlueVector, and Botcopy—selected over 22 competing vendors for their bold, scalable vision.

Attendees learned about:

• How Michigan’s model solves a core public sector tension: giving departments control while delivering a unified, seamless experience to citizens

• How the Agent One interface enables multiple AI agents across agencies to live in one clean UI—making it easy for residents to find what they need without knowing where to look

• How the system improves over time using real interactions—through a structured learning loop powered by live chat and feedback

• Why having a best-in-class, ADA-compliant, multilingual web chat out of the box changes the game for both IT teams and the public

• How integration with MiLogin creates a personalized, secure experience for users while simplifying authentication and access

• What makes this system easy to deploy within existing infrastructure—and how to align your own department with what’s already underway